How do I perform a Hard Reset on my device?

If your screen is still unresponsive, you can perform a hard reset on your device. Please note that this will erase all the data stored on your phone.

To perform the hard reset, follow these steps:

1. Turn your device off.
2. Press and hold both the Volume UP key and the PWR/LOCK key at the same time.
3. Release both keys when "Android Recovery" displays at the top of the screen.
4. Press the Volume DOWN key until "Wipe data/factory reset" is highlighted. Then, press the PWR/LOCK key to select it.
5. Press the Volume DOWN key until "Factory data reset" is highlighted. Then, press the PWR/LOCK key to select it.
6. Once the contents are deleted, "Reboot system now" will be highlighted. Press the PWR/LOCK key to reboot your device to the setup screen.