Phone HelpFAQ’s

Español

Selected Phone:

iPhone 12 Pro Max - 5G

Tutorials

FAQ's

My device screen reads "iPhone is disabled." I entered my passcode wrong too many times and am locked out. How do I restore my phone?

If your screen reads "iPhone is disabled," the most likely cause is too many wrong passcode attempts. Sometimes this can happen without you realizing it, if the phone is in your pocket or a bag.


You will need to erase your device to remove the lock and passcode, then re-sync it with iTunes. You can restore your phone from an iCloud or an iTunes backup, but if you have never backed up your phone you will need to start over.


  1. Connect your device to a computer running the latest version of iTunes.
  2. Open iTunes. Wait for your device to sync and backup.
  3. After the backup is finished, click on Restore iPhone...
  4. After the phone is erased and you reach the "Set Up" screen, select Restore from iTunes backup on your iPhone screen, then follow the prompts.


If you are unable to use the previous steps, you will need to use Recovery Mode. Connect your phone to a computer running iTunes.


  1. Restart your phone using a method below:
    • iPhone models without a HOME button: Press and hold the POWER and VOLUME DOWN keys simultaneously for 10–15 seconds, or until the device turns off completely.
      iPhone models with a HOME button: Press and hold the POWER and HOME keys simultaneously for 10–15 seconds, or until the device turns off completely.
    • Wait 30 seconds, then press and hold the POWER key again for 5 seconds or until the device turns back on. Swipe right to unlock the screen.
  2. On your computer you will see the option to "Restore" or "Update" your iPhone. Choose Restore.
  3. iTunes will download the necessary software for the process. If the update takes a long time, the iPhone will exit recovery mode. Follow the above directions again once the download is complete.


More Info is available on Apple's website.

Helpful?

Selected Phone:

iPhone 12 Pro Max - 5G

Tutorials

FAQ's

Self-service tools available 24/7

Check your balance, refill or manage plans and phones with our

611611 text feature.

Connect with us

Net10 is a registered trademark of TracFone Wireless, Inc., a Verizon company. © 2023 TRACFONE. All other trademarks, service marks, and trade names referenced in this site are the property of their respective owners.