Cannot make a call or answer calls?

There are a few reasons why you might not be able to make or receive calls.

• Minutes or Service Plan has expired
• A weak or no signal
• Airplane Mode is on

Minutes or Service Plan has expired

If your minutes or your service plan has expired, you will need to add time/services back to your phone before you will be able to make receive calls.

If you're not sure, click Check Usage / Due Date below to use our automated system.

Check Usage / Due Date

If you've recently refilled services, or reactivated your phone, it could take a few minutes for our systems to update. 

You can try turning Airplane Mode on for a minute and then turning it back off. This sometimes works to re-register the phone and SIM to our network.

Does your phone appear to have a weak signal or no signal at all?

Please try moving to different locations to see if the signal strength improves.

Have you tried to remove and reinsert your SIM card?

Please try removing your SIM card and reinserting it to see if you are able to make and receive phone calls.

If you are still experiencing issues with making and receiving calls, there are several ways that we can assist you with further troubleshooting.

Use STAR (our automated assistant) to quickly resolve this issue.

Technical Support

Or Call our Customer Care Center (1-877-430-2355) from another phone so that a representative can assist you.