How do I perform a Hard Reset on my device?

If your screen is still unresponsive, you can perform a hard reset on your device. Please note that this will erase all the data stored on your phone.

To perform the hard reset, follow these steps:

1. Make sure the device is powered off.
2. Press and hold the Volume DOWN key.
3. While continuing to hold the Volume DOWN key, press and release the PWR/LOCK key until "FastBoot Mode" appears in red at the top of the screen.
4. Use the Volume DOWN key to highlight “RECOVERY MODE.” Press the PWR/LOCK key to select this option.
   • Note: If "No command" appears on the screen, press and hold the PWR/LOCK key. Press and release the Volume UP key and then release the PWR/LOCK key.
5. Use the Volume DOWN key to highlight “Wipe data / factory reset.” Press the PWR/LOCK key to select this option.
6. Use the Volume DOWN key to highlight “Factory data reset.” Press the PWR/LOCK key to select this option.
7. Reboot system now will be highlighted. Press the PWR/LOCK key to select this option.
   • Allow a few minutes for the reboot process to complete.