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F711U1

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How do I perform a Hard Key Reset on my device?

Please note that a hard key reset will erase all the data stored on your phone. To perform a hard key reset of your device, follow these steps:
  1. Turn off your device.
  2. Press and hold the Volume UP and PWR / LOCK keys simultaneously for a moment.
  3. Release both keys when the Samsung logo appears.
  4. The “Android Recovery” screen will appear. Press the Volume LOWER key to go to "Wipe data / factory reset". Press the PWR / LOCK key to select this option.
  5. Press the Volume LOWER key to go to "Factory data reset". Then press the PWR / LOCK key to select this option.
  6. When the content is removed, “Reboot system now” will appear selected. Press the PWR / LOCK key to reboot your device. The setup screen will be displayed.

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