Cannot make a call or answer calls?

There are a few reasons why you might not be able to make or receive calls:

• Airplane Mode
• A weak or no signal
• 3rd party applications not working properly

After each step, please try calling your voicemail or your own phone number to make sure the issue was resolved or to see if the issue persists.

Does your smartphone have Airplane Mode enabled?

Try disabling it.

Does your phone appear to have a weak signal or no signal at all?

Please try going to different locations to see if the signal strength improves.

Have you recently updated your software?

Check for any available software updates.

Have you downloaded any 3rd party applications since the issue began?

Try rebooting your device in Safe Mode to see if there is a hardware/software issue with the phone. If the phone is able to make calls, you will need to uninstall the 3rd party applications one by one until the issue stops.

Have you tried to remove and reinsert your SIM card?

Please try removing your SIM card and reinserting it to see if you are able to make and receive phone calls.