What can I do if I forget the PIN, pattern, or password of my lock screen?

If you have locked yourself out of your device or if you can't remember unlock PIN, pattern, or password, there are options available to unlock your device using your Google account.

Unlock your device using Google Account:

If you previously set up a Google/Gmail account on the phone, you can use it to unlock the device. Please follow the steps below to unlock the phone:

1. Enter the wrong PIN / pattern / password five times.
2. Select "Forgot Pattern" at the bottom right corner of the screen.
   • Note: You must be connected to the network.
3.  Type your Gmail account username and password, and select "Sign in."

Reset your device using Google Find My Device

Before continuing make sure you backup your phone data. 

1. On a computer or other mobile device, visit: google.com/android/devicemanager
2. If necessary, sign in using your Google login details that is set for the locked device.
3. Select the device you need to unlock (if it isn't already selected).
4. Select "ERASE DEVICE" or "Factory reset device." Then, selet "Next."
5. If necessary, sign into your google account again. Then, tap "Reset" to confirm.

Use our automated assistant to quickly resolve this issue.

Technical Support