What do I do if my touchscreen is unresponsive?

There are a few issues that may render your smartphone or tablet's touchscreen unresponsive:

• Damage to the screen or device
• Accessories interfering with the screen
• 3rd party applications not working properly

Does the smartphone/tablet have any physical or liquid damage?

If yes, then you will need to contact the manufacturer for service.

Do you have any accessories on the smartphone/tablet like cases or screen protectors?

Remove any accessories as they may be causing issues with the screen.

Have you cleaned the screen?

Use a dry cloth to remove any excess oils or dirt.

Have you rebooted the smartphone/tablet?

Power off smartphone/tablet for 30 seconds. If applicable, remove the battery.

Have you attempted to wipe the cache partition of the device?

Try wiping the cache partition.

Have you recently downloaded any 3rd party applications since issue began?

Try disabling or uninstalling recently installed apps.

Have you performed a Hard Key Reset to the smartphone/tablet?

Try performing a Hard Reset.

Use our automated assistant to quickly resolve this issue.

Technical Support