What can I do if I forgot the PIN, pattern, or password to my lock screen?

If you have locked yourself out of your device or if you can't remember unlock PIN, pattern, or password, there are options available to unlock your device using your Google account.

Unlock your device using Google Account:

If you previously set up a Google/Gmail account on the phone, you can use it to unlock the device. Please follow the steps below to unlock the phone:

1. Enter the wrong PIN / pattern / password five times.
2. Select "Forgot Pattern" at the bottom right corner of the screen.
   • Note: You must be connected to the network.
3. Type your Gmail account username and password, and select "Sign in."

Unlock your device using Android Device Manager (ADM):

The following method only applies to devices that have Android Device Manager enabled.

1. On a computer or other mobile device, visit: https://myaccount.google.com/find-your-phone.
2. Sign in using your Google login details that is set for the locked device.
3. In the Android Device Manager interface, select the device you need to unlock (if it isn't already selected).
4. Select "Lock."
5. In the window that appears, enter a temporary password.
6. Select "Lock" again.
7. If it was successful, you should see a confirmation below the box with the buttons "Ring", "Lock," and "Erase." On your phone, you should now see a password field in which you can enter the temporary password.
8. Enter the password to unlock your phone.
9. Please access the phone's lock screen settings and disable the temporary password.