What do I do if the soft keys not working?

There are a few issues that may prevent your smartphone or tablet's soft keys from working:

• Damage to the screen or device
• Accessories interfering with the screen
• 3rd party applications not working properly

Does your device have any physical or liquid damage?

If yes, then you will need to contact the manufacturer for service.

Have you rebooted your device?

Try turning your device off, then back on again.

Have you attempted to wipe the cache partition of the device?

Try wiping the cache partition.

Have you performed a Factory Data Reset?

Try performing a Factory Data Reset.

Use our automated assistant to quickly resolve this issue.

Technical Support